COVID-19 > Frequently Asked Questions
I am feeling well, but I want to see my mother/father at their home, what should I do?

It is important to follow protocols that have been set in your local area or state. These may change day by day. Please check them on a regular basis, especially if you are in contact with those who are at increased risk of severe illness from coronavirus, such as older adults. 

If your parents have an increased risk of severe illness from coronavirus, due to their age or their health condition then where possible, connect with them through internet, Skype and phone and remind them that this is a temporary situation to protect them because they are important to you. Think about ways to keep in touch regularly and ensure that your parents have a means to contact you.  

If you are visiting an older relative for an essential purpose, you should keep more distance, preferably at least 1-2 metres apart, no kissing and hugging, and washing your hands well and often, using sanitiser gel when it is not possible to wash them.

Can I take my mother (70 years old) out for a walk?

Older adults should take precautions to reduce risk of exposure to the virus. This includes limiting unnecessary exposure to other people, poorly ventilated areas, and ensuring enough space between them and others. It is thus important to follow guidance that has been set in your local area or state and be aware of measures implemented to limit the spread of the virus and exposure for the most vulnerable population. These may change day by day; please check them on a regular basis. If you are able to go outside, stay more than 1.5 metres from others.

Should I do the grocery shopping instead of my parents?

Older adults and adults with health conditions should take precautions to reduce the risk of exposure to the virus. This includes limiting unnecessary exposure to other people, poorly ventilated areas, and ensuring enough space between them and others. It is thus important to follow guidance that has been set in your local area or state, and be aware of measures implemented to limit the spread of the virus and exposure for the most vulnerable population. These may change day by day; please check them on a regular basis. 

If you are able to go outside, stay more than 1.5 metres from others. If possible, ensure that your parents have enough supplies on hand in case they need to stay at home, including groceries, household items and medication. Help them by taking care of their grocery shopping and avoid letting your parents handle that. Consider using home delivery services of groceries or meals, avoiding contacts with the delivery staff, to ensure that your parents have a supply of nutritious food.

I have parents and/or relatives living in a care home. Should I stop visiting them?

It is important to follow guidance that has been set in your local area or state, and be aware of measures implemented to limit the spread of the virus and exposure for the most vulnerable population, including those set by the care home itself. These may change day by day; please check them on a regular basis.

Souvenaid® is available to purchase from your local pharmacy. Could there be coronavirus on the product?

We are taking all necessary precautions and measures to ensure total product safety by applying high product safety standards and quality controls throughout the value chain, from the sourcing of our raw material and packaging to the delivery of our products.

The risk of infections arising from contact with food ingredients or packaging coming from affected areas, sourced from commercial suppliers, is considered negligible as stated by all official organizations (WHO, EFSA, ECDC).

Coronavirus is generally thought to be spread from person-to-person through respiratory droplets. Currently there is no evidence to suggest transmission of the virus is associated with food or medical nutrition products.